FAQs

MATERIALS AND PACKAGING

Materials: BITB bracelets are made with high quality, tarnish resistant stainless steel and have a thick overlay of 14k gold, rose gold and silver. With proper care, gold plated bracelets will last a long time. 

Necklaces are made with 925 sterling silver, or stainless steel and each gold plated in 18k or 14k – please read the descriptions for more information on each.

Packaging: Each bracelet and necklace comes in a gift ready, fully recyclable packaging with an inspirational and handwritten message describing the chosen quote bracelet on the product.

HOW DO I KEEP MY JEWELLERY FROM TARNISHING?

To maintain colour avoid frequent contact with strong chemicals, such as detergent, bleach, perfume, etc. Store in a jewellery box and wipe with a soft cloth to clean. Always remember to remove your gold bracelets before shower or exercise. Do not wear them in hot tubs or swimming pools.

I HAVE VERY SMALL/LARGE WRISTS – WILL THE BRACELET FIT?

BITB bracelets are fully adjustable and will fit most wrist sizes. We designed them to be delicate, lightweight, comfortable and durable, so you can wear them daily, to work or play. Adjusting the bracelet is very simple. To tighten, when your bracelet is on your wrist, gently but firmly squeeze either side. To widen your bracelet, gently pull either side of the bracelet until it fits comfortable.

WHEN SHOULD I EXPECT TO RECEIVE MY ITEM?

All orders are processed within 1-2 business days. UK orders are shipped using Royal Mail and take 2-4 business days to arrive. International orders may take up to 10 business days to arrive.

Please email us at hello@beautybrainuk.com if you have any questions.

HOW LONG DOES ENGRAVING TAKE?

Items that are engraved are usually ready for dispatch within 1 business day from the day of engraving. Please note that engraving days have been set to Mondays, Wednesdays and Fridays.

So for example, if you have purchased an engraved item on a Tuesday, your item will be ready to ship by Thursday.

CAN I MAKE A CHANGE TO MY ORDER OR SHIPPING ADDRESS?

We do our best to process all orders within 1 – 2 business days. If it falls within that time-frame, please email hello@beautybrainuk.com. However, no guarantees can be made and unfortunately changes can rarely be made.

CAN I INCLUDE A SPECIAL GIFT MESSAGE WITH MY ORDER?

If orders are for a gift, please email hello@beautybrainuk.com with your desired message. For a small fee, this will come in a card sealed with a BITB branded sticker.

CAN I RETURN OR EXCHANGE MY ITEM?

If you are not completely satisfied with your purchase for any reason, please email us at hello@beautybrainuk.com to arrange a return or exchange. We will send you a return form, as well as a return shipping address.

Returns are accepted within 30 days of purchase. We do not accept returns or exchanges for sale items, discontinued items, or custom engraved items.

Please kindly note that return shipping costs are the responsibility of the customer. Items must returned with original product packaging intact, otherwise they are non-refundable and will not receive refund or store credit. 

Please allow up to one week for us to process your return after it arrives.

If the above did not answer your query, please contact hello@beautybrainuk.com for additional support.